Refund and Returns Policy

Effective Date: October 17, 2026

Welcome to the official Refund and Returns Policy of AVENTURES DE MAISON LC, the curated home decor platform accessible via our website www.aventuresdemaisonlc.com. We pride ourselves on our collection of affordable, well-made decor pieces designed to turn your quiet empty nooks into warm, inviting spots you will love coming home to, and we have built this policy to be fair, transparent, and aligned with our core brand promise of delivering a hassle-free experience to all our 50k+ happy customers. This policy applies to all purchases you make on our e-commerce site, and it clearly outlines the terms, conditions, and process for returning ordered items, as well as our explicit rule that standalone refund requests without product return are not permitted under almost all scenarios. By placing an order with AVENTURES DE MAISON LC, you confirm that you have read, understood, and agreed to all terms laid out in this Refund and Returns Policy.

1. Core Rule: No Standalone “Refund Only” Requests Allowed

To ensure absolute fairness for all our customers, and to maintain the sustainable operation of our small home decor shop that delivers 24h fast dispatch, encrypted secure checkout, and 24/7 support for every order, we strictly do not accept any “refund only” requests where you ask for a full or partial monetary refund without returning the full physical product you received. This rule applies to nearly all scenarios unless there are extremely rare, verified circumstances that we explicitly outline later in this policy. No claim that you did not want the product after delivery, that you no longer have use for the item, that you consider the product to have minor mismatches with your personal expectation, or that you do not wish to go through the return shipping process will qualify you for a refund without sending the purchased decor item back to our designated return address. All eligible full or partial refunds will only be processed after our warehouse team has received, inspected, and confirmed the returned product meets our return eligibility criteria.

2. Return Eligibility Criteria

All items from our store, including our handpicked vases, candle holders, sculptures, and other home decor ornaments, qualify for return as long as they meet the following requirements within our 30-day easy returns window:

1. You submit your official return request no later than 30 calendar days from the date you successfully received your ordered parcel. This 30-day window is counted from the delivery confirmation timestamp logged by our courier partner, not from your order placement date.
2. The returned product must be in its original, unused, undamaged condition, with all original factory packaging, tags, protective wrapping, foam inserts, and included accessories fully intact. We cannot accept returns for items that show obvious signs of installation, long-term display, accidental scratches, liquid damage, or alteration made by you after delivery.
3. You must provide the original order number, a clear photo of the product you intend to return, and a brief statement explaining your reason for the return when you submit your request, so our support team can process your case quickly.

We do not accept returns for final sale limited-edition items that are clearly marked as “final sale” on their product page, unless the items arrive with verified factory defects that make them unfit for use.

3. Step-by-Step Return Process

1. ‌Submit your return request‌: Contact our 24/7 support team to initiate your return, via email at clover@aventuresdemaisonlc.com, phone at +33 2 9938 8704, or via the Contact Us page on our website. Share your order number, the name of the product you wish to return, and supporting images if you are returning the item due to damage or manufacturing defect. Our team will get back to you within 24 hours with a dedicated return authorization number and clear instructions for your return shipment.
2. ‌Ship the item back‌: Carefully repackage the product to prevent transit damage, write the assigned return authorization number clearly on the outside of the shipping parcel, and send the package to our designated return processing address at AVENTURES DE MAISON LC, 4 Rue Duguesclin, 35000 Rennes, France. You will be responsible for covering the return shipping costs unless the return is caused by our verified error, such as us shipping the wrong item or sending a product that arrives with manufacturing defects not visible from the product listing. We strongly recommend you use a trackable shipping service for your return, so you can monitor the delivery status of your parcel to our warehouse.
3. ‌Inspection and processing‌: Once our warehouse team receives your returned package, we will carry out a full inspection of the product within 3 working days. If the item passes our eligibility check, we will proceed to process your refund.

4. Exceptions for Special Cases

The only extremely limited scenario where we may consider a full refund without product return is if you receive a product that arrives completely damaged, completely non-functional, or with severe manufacturing defects that make it impossible to resell, and returning the low-value item to us would impose unreasonable excessive shipping costs that far exceed the original product price. Even in these cases, we will require you to provide full, clear photo and video evidence of the defective damaged product, the original outer shipping packaging, and the shipping label on the parcel for our team to verify before we can make an assessment. We will never approve any such exception without thorough, multi-step verification, and we reserve the full right to reject all such “refund only” claims that do not meet our strict evidence and validity standards.

5. Refund Details After Eligible Return

After we confirm your returned item meets all our return criteria, we will process your refund to the original payment method you used to place the order. Please allow 7 to 14 business days for the refund amount to be reflected in your bank account or payment platform, as different payment service providers have different processing timelines. If you have any questions about the status of your returned item or your refund, you can reach out to our 24/7 support team at any time, and we will update you on the latest progress promptly.

If you wish to exchange your returned item for a different product from our store instead of receiving a monetary refund, our support team will help you arrange the exchange process after we receive and inspect your returned item, and any price difference between the original and new product can be settled with a top-up or store credit accordingly.

6. Contact Information

For all questions related to this Refund and Returns Policy, your return requests, or refund status inquiries, you can reach us via:

• Email: clover@aventuresdemaisonlc.com
• Postal Address: AVENTURES DE MAISON LC, 4 Rue Duguesclin, 35000 Rennes, France
• Telephone: +33 2 9938 8704‌

Our support team will respond to your inquiry as soon as possible to help you resolve any issues smoothly.