Shipping Policy

Effective Date: October 17, 2026

Welcome to the official Shipping Policy of AVENTURES DE MAISON LC, your go-to curated home decor platform accessible at our official website www.aventuresdemaisonlc.com. As a brand dedicated to bringing you affordable, well-made decor picks that turn every quiet empty nook in your home into a warm, inviting spot you will love coming home to, we have designed our shipping process to be fast, reliable, and fully transparent, in line with our brand promises of 24h fast dispatch, secure encrypted checkout, and 24/7 support for all our 50k+ happy customers who have rated our service an average of 4.9 stars. This policy outlines all key details of our shipping services, including order processing timelines, delivery options, shipping fee rules, tracking guidelines, and post-delivery arrangements for all purchases placed on our e-commerce site. By submitting an order on our website, you confirm that you have read, fully understood, and agreed to all terms laid out in this Shipping Policy.

1. Order Processing & Dispatch Timeline

Once you complete your secure encrypted checkout on our website, our team will begin processing your order immediately during our regular business hours from 9:00 AM to 6:00 PM CET, Monday to Friday. We strictly follow our 24h fast dispatch promise for all paid orders that are confirmed before 2:00 PM CET on a working business day: your carefully packed home decor item, whether it is our Bonsai Style Wire Tree Sculpture, Abstract Fluid Art Resin Paperweight, or any other curated decor piece from our collection, will leave our local warehouse in Rennes within 24 hours after your payment is successfully verified.
Orders placed after 2:00 PM CET on weekdays, or on weekends and French public holidays, will be processed and dispatched on the next following working day. Before dispatch, our quality check team will carry out a full inspection of your selected item to ensure no manufacturing defects are present, and every parcel will be wrapped with shockproof foam and protective outer packaging to prevent potential scratches or damage during the transit process, as proven by hundreds of positive customer reviews that confirm our products arrive in perfect, scratch-free condition every time.

2. Shipping Zones & Estimated Delivery Timelines

We currently provide shipping services to all addresses located across mainland France, as well as all member states of the European Economic Area (EEA):

• For destinations within mainland France: After your order is dispatched, the estimated standard delivery time ranges from 2 to 4 working days. Most orders to major cities including Paris, Lyon, Marseille and our base city Rennes arrive within 48 hours after leaving our warehouse.
• For destinations across other EEA countries: The estimated standard delivery time ranges from 3 to 7 working days, depending on the specific local logistics arrangements of the destination region.
  Please note that the above delivery timelines are estimated reference values, and occasional delays caused by uncontrollable factors such as extreme severe weather, local public holiday logistics suspensions, or unexpected courier service adjustments may occur. Our 24/7 support team will actively notify you and help track your parcel immediately if any unexpected delay takes place.

3. Shipping Fee Rules & Free Shipping Eligibility

Our shipping fee structure is simple and transparent, with no hidden surcharges added to your order:

• For all orders with a total value equal to or higher than €99, we provide completely free standard shipping service, no extra shipping costs will be charged at checkout.
• For all orders with a total value below €99, a flat rate standard shipping fee of €7.90 will be applied to your order. This flat fee covers all standard last-mile delivery costs across our service zones.
  We do not offer expedited express shipping options at this stage, but our 24h fast dispatch process ensures all orders are sent out at the earliest possible time to minimize your waiting period. The free shipping offer can be combined with other eligible promotional discounts on our platform, such as our up to 10% off discount on season essentials or the 15% off special offer for your first order, to bring you the maximum possible savings.

4. Parcel Tracking & Delivery Arrangements

As soon as your order is dispatched from our warehouse, we will send a dispatch confirmation email to your registered email address, which includes a dedicated unique tracking number and a direct link for you to monitor the real-time status of your parcel. You can enter this tracking number on our website’s dedicated tracking page, or on the official website of our selected courier partner, to check the latest location of your parcel at any time.
Please make sure the shipping address you provide during checkout is complete, accurate, and has a valid contact telephone number linked to it, so our courier can successfully arrange the delivery. If no one is available to sign for the parcel at the shipping address on the first delivery attempt, our courier will leave a delivery notification card for you, and you can reschedule a suitable redelivery time via the contact information on the card, or arrange to pick up the parcel at the nearby local courier pickup point.

5. Delivery Issues & Post-Shipping Support

If your parcel is confirmed lost by our courier partner during transit, or the item you received arrives with obvious transportation caused damage, please contact our 24/7 support team immediately. We will ask you to provide the parcel tracking number and clear photos of the outer packaging and the damaged product, and after verifying the issue, we will arrange a free reshipment of the exact same product for you as soon as possible, or discuss a suitable resolution that meets your preferences.
You are not required to bear any extra costs for the reshipment process caused by logistics issues. For all shipping related inquiries, including questions about processing status, tracking updates, or delivery arrangements, our support team will respond to your request within 24 working hours.

Contact Information

For all questions related to our Shipping Policy, you can reach our AVENTURES DE MAISON LC support team through the following contact channels:

• Email: clover@aventuresdemaisonlc.com
• Postal Address: AVENTURES DE MAISON LC, 4 Rue Duguesclin, 35000 Rennes, France
• Telephone: +33 2 9938 8704‌

We are always here to help make your shopping and delivery experience smooth and satisfying.