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Privacy Policy

Effective Date: October 17, 2026

Welcome to the online platform of AVENTURES DE MAISON LC, accessible at our official website www.aventuresdemaisonlc.com. We are dedicated to curating affordable, well-made home decor pieces that help every customer refresh their living spaces without exceeding their budget, turning ordinary quiet empty nooks into warm, personality-filled spots you will love coming home to. This Privacy Policy is designed to clearly explain how we collect, use, disclose, and safeguard your personal information when you visit our website, make purchases from our curated collection of home decor products, or interact with our brand services. We take your data privacy extremely seriously, and we are committed to complying with all applicable global data protection regulations, including the General Data Protection Regulation (GDPR) for users located in the European Union, as well as other relevant regional privacy laws. By accessing and using our website, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you refrain from using our website and submitting any personal information to us.

1. Information We Collect From You

We only collect information that is necessary to deliver our high-quality e-commerce services, improve your shopping experience, and fulfill our commitments to every one of our over 50,000 happy customers. The categories of information we may collect include the following:

1.1 Information You Provide Voluntarily

When you create an account on our website, place an order, subscribe to our marketing newsletter, contact our 24/7 customer support team, or participate in customer surveys, you may voluntarily share the following personal information with us:

  • Full name, billing address, shipping address, and contact telephone number, which are required to process your orders, arrange fast 24h dispatch of your selected home decor items, and ensure your purchases are delivered accurately to your specified location
  • Email address, which we use to send you order confirmation notifications, shipping updates, respond to your support inquiries, and share information about new season drops, exclusive deals, and limited-time offers (such as our up to 10% off discounts on season essentials, or the 15% off discount for your first order) if you have opted in to receive such communications
  • Payment related information, including your payment card details or other preferred payment method information. We do not store full sensitive payment details on our own servers, all payment processing is completed through our encrypted secure checkout system to ensure your financial information is fully protected
  • Any additional information you choose to share with our support team, such as special delivery instructions, product customization requests, or feedback on our home decor collections that you wish to submit to help us improve our service.

1.2 Automatically Collected Information

When you browse our website, our systems automatically collect certain non-identifiable or device-related information to help us understand how visitors interact with our platform, optimize our website performance, and create a more user-friendly shopping experience. This information includes:

  • Your internet protocol (IP) address, browser type and version, operating system details, device type and model, geolocation data (at a general city level only, no precise location tracking), referral source URLs, pages you viewed on our website, time spent on each page, click-through paths, and other website interaction data
  • Cookies and similar tracking technologies. We use cookies to remember your shopping cart contents (including reminding you when your cart is currently empty if you return later, or saving your selected decor items for future visits), remember your account login status, analyze website traffic, and deliver customized promotional content that matches your interest in home decor products. You can adjust your browser settings to refuse cookies at any time, but please note that disabling cookies may impact certain functional features of our website, such as the ability to keep items saved in your cart for extended periods.

1.3 Information From Third Party Sources

Occasionally, we may receive additional information about you from trusted third party sources, such as updated shipping address information from our courier partners to ensure we can successfully deliver your orders, or public social media profile information if you choose to connect your account to our website through a social media login feature. We will combine this information with the personal data you have already provided to us, to help us improve the accuracy of our records and deliver a more seamless shopping experience.

2. How We Use Your Personal Information

We strictly limit the use of your personal information to the purposes that are directly related to operating our e-commerce business, delivering the services you request, and enhancing your overall experience with AVENTURES DE MAISON LC. The primary purposes for which we use your data include:

  • Processing and fulfilling your purchases: We use your name, contact details, shipping address, and payment information to complete your order transactions, arrange 24h fast dispatch of your selected items such as our Bonsai Style Wire Tree Sculpture, Abstract Fluid Art Resin Paperweight, or any other decor piece from our collection, track your shipments, and resolve any delivery related issues that may occur. This also supports our 30-day easy returns and hassle-free refund policy, allowing us to process your return requests efficiently once you submit them.
  • Managing your user account: We use your account related information to maintain your registered profile, allow you to access your order history, save your preferred shipping addresses, manage your saved wishlist of home decor products, and update your account preferences whenever you wish.
  • Providing customer support: Our 24/7 support team uses your contact information and submitted inquiry details to respond to your questions about our products, shipping policies, return terms, product specifications, or any other concerns you may have, ensuring we are always here to help as our brand promise states.
  • Sending service related notifications: We will send you non-promotional mandatory notifications related to your account or orders, such as purchase confirmations, shipping alerts, refund processing updates, and important changes to our website terms, service features, or this Privacy Policy. These notifications are critical for the normal operation of your account, and you cannot opt out of receiving them while you maintain an active account with us.
  • Delivering personalized marketing communications: If you have given us your explicit consent to receive marketing messages, we will use your email address to send you updates about new season drops of home decor items, exclusive browsing deals, upcoming limited time offers, recommendations for affordable, well-made decor picks that fit your previous browsing or purchase preferences, and other promotional content that we believe may interest you. You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link located at the bottom of every marketing email we send, or by contacting our support team directly at clover@aventuresdemaisonlc.com.
  • Conducting business analytics and service improvement: We analyze the automatically collected browsing and interaction data from our website to understand the preferences of our customers, identify which of our home decor products are most popular, optimize our website navigation structure, fix any technical glitches on our platform, and develop new product selections that match the needs of our community of home decor lovers. This data analysis also helps us maintain our 4.9 star average customer rating, by constantly refining every part of our shopping service.
  • Complying with legal obligations: We may use and retain your personal information when it is necessary to comply with applicable laws, governmental requests, judicial proceedings, or legal investigations, for example, retaining transaction records for tax and accounting purposes for the duration required by French and EU commercial regulations.
  • Protecting the security and rights of our business, customers, and public: We may use your personal information to investigate and prevent fraudulent transactions, unauthorized access to our website, and other illegal activities, to protect the security of our payment system, the safety of our customer data, and the legitimate rights of AVENTURES DE MAISON LC, our users, and the general public.

3. How We Share Your Personal Information

AVENTURES DE MAISON LC never sells, rents, or leases your personal identifiable information to any third parties for their own marketing purposes, without your explicit written consent. We only share your information with carefully selected third parties under the following limited circumstances, all of which are aimed at supporting the normal operation of our e-commerce service:

  • Sharing with service providers that assist our business operations: We work with trusted third party vendors who provide critical services to us, including payment processing platforms that power our secure encrypted checkout system, courier and logistics partners that handle the delivery of your orders, website hosting providers that maintain the operation of www.aventuresdemaisonlc.com, email service providers that help us send order updates and marketing communications, and data analytics providers that help us understand website traffic patterns. All of these third party service providers are required to sign strict data processing agreements with us, which mandate that they only access and process your personal information for the purposes we explicitly authorize, and that they implement appropriate security measures to protect your data, and are not permitted to use your data for any of their own independent purposes.
  • Sharing with legal and regulatory authorities: We may disclose your personal information if we are required to do so by applicable law, court order, governmental regulation, or valid legal request from a competent public authority. We may also disclose your information if we determine in good faith that the disclosure is necessary to protect our legal rights, defend against potential legal claims, safeguard the safety of our staff and customers, or respond to an emergency situation.
  • Sharing in the event of a business transfer: If AVENTURES DE MAISON LC undergoes a merger, acquisition, corporate restructuring, or the sale of all or a portion of our business assets, your personal information may be transferred to the successor entity as part of the business assets. We will provide you with advance notice of any such change of ownership or control, via a prominent announcement on our website and a notification sent to your registered email address, explaining how your personal information will be handled under the new management structure.
  • Sharing with your explicit consent: Apart from the cases outlined above, we will never share your personal information with any external third party for any other reason, unless we have clearly explained the intended disclosure to you, and you have provided your explicit, opt-in consent to allow us to proceed.

4. International Data Transfers

Our business is based in France, with our registered address at 4 Rue Duguesclin, 35000 Rennes, France. The personal information we collect from you may be transferred to, and stored on servers located in jurisdictions outside of your residential country, including countries outside of the European Economic Area (EEA), that may have different data protection laws than the regulations that apply in your home region. Whenever we transfer your personal data to a location outside the EEA, we will ensure that the transfer complies fully with all applicable data protection legal requirements. We will implement appropriate safeguards to protect your data, such as signing standard contractual clauses that have been approved by the European Commission with the receiving parties, or verifying that the destination country has an adequate level of data protection recognized by relevant regulatory authorities. You can contact us at any time to request additional details about the specific safeguards we have implemented for any international data transfers of your personal information, using the contact methods listed later in this document.

5. Data Retention Period

We will not retain your personal identifiable information for longer than it is necessary to fulfill the exact purposes for which we originally collected it. The specific retention period for different categories of your personal data is determined based on the following criteria:

  • For order related information: We retain your order records, shipping details, and associated transaction data for a period of 10 years after your order is completed, to comply with French commercial and tax legal requirements. After this mandatory legal retention period expires, we will securely anonymize or delete these records, unless you have an active open support case or ongoing return dispute related to the order that requires us to keep the information for longer.
  • For registered user account information: We will retain all the personal information stored in your user profile for as long as you keep your account active with us. If you choose to request that we delete your account, we will erase all your personal profile data within 30 days of receiving your deletion request, except for the transaction records we are legally required to retain for tax and accounting purposes.
  • For marketing communication related records: If you have opted in to receive our marketing emails, we will keep the minimal necessary record of your email address and your marketing preference status for as long as you do not unsubscribe from our marketing list. Once you unsubscribe, we will mark your email address on our suppression list to ensure we do not send you any further marketing communications, and we will remove your active email from our marketing distribution list immediately.
  • For automatically collected website browsing data: We retain non-identifiable website interaction and cookie data for a maximum period of 26 months, after which we fully anonymize the data so that it can no longer be linked back to any individual user, and continue to use the anonymized aggregated data for long term website performance and business trend analysis.

6. Your Data Privacy Rights

Under applicable data protection laws, including the GDPR for users located in the European Economic Area, you hold a series of legally enforceable rights related to your personal information. At AVENTURES DE MAISON LC, we make it as easy as possible for you to exercise all of these rights, free of charge, by submitting a request to our data protection team using the contact details we provide later in this Privacy Policy. Your rights include:

  • The right of access: You have the right to request a copy of all the personal information that we hold about you, including details of how we process your data, what categories of data we store, and who we have shared your information with.
  • The right to rectification: If you find that any of the personal information we hold about you is inaccurate, incomplete, or out of date (such as an old shipping address, or an incorrect contact phone number), you have the right to request that we correct and update that information without undue delay.
  • The right to erasure (“right to be forgotten”): You have the right to request that we delete all of your personal identifiable information from our systems, under specific circumstances including when the data is no longer necessary for the original purposes for which we collected it, when you withdraw your previously given consent for data processing, or when you object to our processing of your data and we do not have any overriding legitimate legal grounds to continue processing it. This right is not absolute, and we may refuse the erasure request if we are legally required to retain certain records for tax, legal dispute, or regulatory compliance reasons.
  • The right to restriction of processing: You have the right to request that we temporarily suspend the processing of your personal information, for example when you contest the accuracy of the data we hold, when you believe our processing of the data is unlawful but you do not want us to fully delete it, or when we no longer need the data for its original processing purposes but you require us to retain it for the establishment, exercise, or defense of legal claims.
  • The right to data portability: You have the right to receive a copy of all the personal data you have provided to us, in a structured, commonly used, machine-readable format, and to request that we transmit this data directly to another data controller of your choice, where technically feasible.
  • The right to object: You have the right to object to our processing of your personal information at any time, for reasons related to your specific situation, when the processing is based on our legitimate business interests. You also have the absolute right to object to our use of your personal information for direct marketing purposes, at any time and without providing any specific reason, and we will immediately stop sending you marketing communications after we receive your objection.
  • The right to withdraw consent: If you have previously given us your explicit consent for any specific data processing activity (such as subscribing to our marketing newsletter), you have the full right to withdraw that consent at any time. The withdrawal of consent will not affect the lawfulness of any data processing activities we conducted before your withdrawal of consent.
  • The right to lodge a complaint with a supervisory authority: If you believe that our processing of your personal information has violated applicable data protection laws, you have the right to submit a complaint to the relevant data protection supervisory authority in your country of residence, your place of work, or the location where you believe the alleged infringement occurred.

To exercise any of these rights, you can simply send us a request via email to clover@aventuresdemaisonlc.com, or send a request via post to our physical office address at 4 Rue Duguesclin, 35000 Rennes, France, and our team will respond to your request within 30 calendar days. We will only ask you to provide minimal verification information to confirm your identity before processing your request, to ensure that no unauthorized third party can access or modify your personal data.

7. Data Security

At AVENTURES DE MAISON LC, the security of your personal information is one of our highest priorities. We have implemented a comprehensive set of industry standard technical, organizational, and administrative security measures to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or misuse. These security safeguards include:

  • End-to-end 256-bit SSL encryption for all sensitive data transmissions on our website, including all payment information submitted through our secure checkout system, ensuring that all data shared between your browser and our servers is fully encrypted and cannot be intercepted by unauthorized third parties
  • Restricted role-based access controls for our internal staff, where only a very limited number of authorized team members who need the information to perform their job duties (such as our shipping team that needs your address to deliver orders, or our support team that needs your contact details to respond to your inquiries) are granted access to your personal identifiable information
  • Regular periodic security audits, system vulnerability scanning, and staff data privacy training to ensure all our team members are aware of their obligations to protect customer data, and that our systems are kept up to date with the latest security patches
  • Offline encrypted backup systems for our critical data records, stored in secure, access-controlled data centers with 24/7 physical security monitoring
  • We never store full sensitive payment card details on our internal servers, all payment processing is handled by fully PCI DSS certified payment service providers, to eliminate the risk associated with storing sensitive financial data locally.

While we have taken all reasonable and commercially feasible steps to protect your personal information, please note that no data transmission or storage system can be guaranteed to be 100% secure against every possible risk. If we detect a personal data security breach that is likely to pose a high risk to your rights and freedoms as a data subject, we will notify you and the relevant competent supervisory authority of the breach in line with all applicable legal requirements, without undue delay.

8. Children’s Privacy

Our e-commerce website and home decor products are designed and intended for use by adult users aged 18 years or older. We do not knowingly collect any personal identifiable information from children under the age of 16. If you are a parent or legal guardian, and you become aware that your child under the age of 16 has submitted personal information to our website without your proper consent, please contact us immediately at clover@aventuresdemaisonlc.com. We will take prompt action to permanently delete that information from all of our systems as soon as possible. If we discover at any point that we have accidentally collected personal data from a child under 16, we will immediately remove that information from our servers and records.

9. Third Party Links

Our website may occasionally contain hyperlinks to external third party websites, for example links to our logistics partner tracking pages, or links to social media platform profiles that we operate. Please be aware that we do not have any control over the content, operations, and privacy policies of these external third party websites. When you click on a third party link and leave our www.aventuresdemaisonlc.com platform, the data protection practices of the external site will apply to any information you submit on that site. AVENTURES DE MAISON LC is not responsible for the privacy practices or content of these third party platforms, and we strongly recommend that you carefully review the separate privacy policies of every external website you visit, before submitting any of your personal information there.

10. Updates to This Privacy Policy

We reserve the right to periodically update and modify the terms of this Privacy Policy to reflect changes to our business operations, new legal regulatory requirements, or new features that we introduce to our e-commerce website. When we make any material changes to this policy, we will update the “Effective Date” mark at the top of this document, and we will post a prominent notification of the upcoming change on the homepage of www.aventuresdemaisonlc.com at least 14 days before the new policy comes into effect. For registered account holders, we will also send a direct notification email to your registered email address, to inform you about the modifications to our privacy terms. Your continued use of our website after the effective date of the updated Privacy Policy will constitute your acknowledgment and acceptance of the revised terms. If you do not agree with the updated policy, you may choose to stop using our website services, and request that we delete your user account as outlined in your data rights section.

11. Contact Information

If you have any questions, concerns, or feedback about this Privacy Policy, or if you wish to submit a request to exercise any of your data privacy rights, you can contact our AVENTURES DE MAISON LC data protection team using any of the following methods:

  • Email: clover@aventuresdemaisonlc.com
  • Postal Address: AVENTURES DE MAISON LC, 4 Rue Duguesclin, 35000 Rennes, France
  • Telephone: +33 2 9938 8704‌

We will respond to all legitimate privacy related inquiries as quickly as possible, in line with our 24/7 support commitment to all our valued customers.